Terms and Conditions for Purchase
Shipping costs for orders from Tidewater Cellars depend upon the method and by the weight of the package. Standard deliveries are handled by ups based on state availability. All wine shipments require a signature for receipt. Signatures can only be obtained by someone who is at least 21 years old. Delivery driver is required to ask for ID to verify age. If an item in your order is not available for immediate shipment, we will notify you. We cannot ship wine to PO boxes or APO/FPO addresses. Tidewater Cellars does not ship on weekends and major holidays. Depending upon weather conditions Tidewater Cellars may delay the shipment to ensure product quality. However, most orders are shipped within 24 hours.
Shipping cost and methods
1. If customer elects for Tidewater Cellars to select the best ship date and then decides to cancel order, a fee of up to 20 percent will be held back. This fee is to cover time and expense of packing and placing wine in the climate storage warehouse and removing from said warehouse on cancellation. If order has already been transferred it can not be canceled.
3. Any changes to shipment after ups has picked up the package will require a fee of $12.90 plus any additional shipping charges . This fee is charged by ups not by Tidewater Cellars.
Bottle limits & availability
In some instances state law regulates product availability and/or wine purchase limitations. Working within state and local laws may prevent our ability to fulfill order requests.
Out of stock items
There are times when products may be out of stock. In that case, a salesperson will contact you. If you decide not to make a substitution, we will ship available items minus the out of stock item(s) or cancel the order.
All sales considered final at time of sale. Following the wine trade tradition, all bottles ten years or older are purchased at the buyers risk. No orders may be canceled or returned, this also applies to orders not yet shipped. Customer must pay return shipping if there is a reason for return shipping such as not being home to sign for your order. As per the standard in the wine industry we do not offer replacements for wines that are 10 years old or older as we have no control over bottle variation or cork issues.
Tidewater Cellars collects tax for the state of Virginia. In any other state it is the buyer's responsibility to report any taxes due to their state.
All wine purchased from Tidewater Cellars are sold in the state of Virginia and title passes to the buyer in Virginia. Tidewater Cellars makes no representation to the legal rights of anyone to ship or import wine into any state outside of Virginia. The buyer is solely responsible for the shipment of alcoholic beverage products. By placing an order with Tidewater Cellars, the purchaser authorizes Tidewater Cellars to act on purchaser's behalf to engage ups to deliver purchaser's order.
Tidewater Cellars guarantee
we guarantees quality products and service. Order processing time is contingent upon credit card authorization screening, and does not include weekends or holidays.
Bad Bottles/Corked Bottles
all bottles and corks must be kept in order to process a refund. They will need to be returned to our warehouse or store in Richmond, VA. Once retuned we will issue a store credit.